Get a Quote

Precisa Error Codes – A Quick Guide

Occasionally, Precisa balances can experience problems with set-up, software, hardware or mechanics and will display to the user an error message with an appropriate numerical designation that can indicate and aid in the diagnosis of the type of problem it is experiencing. However, the solutions to these problems vary in the type of repair required to resolve them. Some can be rectified over the phone with the aid of our technical support services, others can be solved with a visit to site by a Precisa Engineer (some parts may be required) and the most serious issues require that the balance is sent into the workshop located at Precisa UK HQ for repair (again part may be required). A list of the most commonly encountered Numerical Error Codes are listed below.

There is no charge for Precisa technical support, if there is any necessity for balance repair this is always a good first step as we can often advise that best options for repair and give a basic assessment of the problem and its likelihood at resolution.

Precisa Error Codes – Costs

If a site visit is required there is a flat call-out-charge of £200, this will cover the first 2hrs of repair with a further charge of £62.50/hr after that and parts charged as required. This can often be grouped in with UKAS, ISO or Basic Service visit to reduce the dedicated call-out cost.

If the balance is sent in to the workshop for repair there is a £75 for Assessment (which is waived if the customer proceeds with the repair) the cost is then a combination of time spent on repair (£49.50/hr with a 2hr minimum), cost of parts required and return shipping. After Assessment, the customer will be informed of any parts required for repair and the estimated time taken before any work is undertaken so that they can make an informed decision. this ensures that no extraneous work is undertaken or that the customer can be advised if replacement, rather than repair, is the more cost effective solution. There is always a possibility that one error can reveal another and further work will be required upon completion of the repair, but again the customer will be informed of any developments.

If it is decided that the unit  needs to be sent into the workshop for repair then it is advised that the customer reads and follows the “Packaging Balance for Transit” advice article on the Precisa website to avoid any further damage to the balance and unexpected charge for extra repairs.

Table of Precisa Error Codes

Error CodeProblem/CauseSolutionRepair Type
1Invalid firmwareLoad right firmware - Universal DownloadOn-Site/Workshop
4Wrong anti-theft codeEnter right code (See Anti-Theft Unlock Guide)Remote Support
57 times consecutively wrong anti-theft codeEnter unlock code (See Anti-Theft Unlock Guide)Remote Support
8Zero point out of rangeService Mode LInearisation - If unsuccessful, possible problems with Weigh Cell/Corner LoadOn-Site/Workshop
9.0Bad adjustment factorCalibrate - If unsuccessful possible problems with Weigh Cell/Internal Cal Weight/LinearisationOn Site/Workshop
9.1Zero point deviation exceededCalibrate - If unsuccessful possible problems with Weigh Cell/Internal Cal Weight/LinearisationOn Site/Workshop
9.2Deviation of internal reference weight exceededCalibrate - If unsuccessful possible problems with Weigh Cell/ Internal Cal Weight SystemOn Site/Workshop
9.3Bad adjustment factorCalibrate - If unsuccessful possible problems with Weigh Cell/ Internal Cal Weight SystemOn Site/Workshop
10No linearity valuesService Mode Linearisation - If unsuccessful possible problems with Weigh CellOn Site/Workshop
11No adjustment factorsCalibrate - If unsuccessful possible problems with Weigh Cell/ Internal Cal Weight SystemOn Site/Workshop
14Compatibility conflictReinstall Firmware/EEPromOn Site/Workshop
16Broken Internal RAMExchange the u-controllerWorkshop
17Broken external RAMExchange the RAMWorkshop
18.1Wrong firmware checksumExchange flash memory - Reinstall Firmware/EEPRomOn Site/ Workshop
18.2No approved firmware in an approved balanceExchange flash memory - Reinstall Firmware/EEPRomOn Site/ Workshop
18.9Wrong u-controller firmware checksumExchange the u-controllerWorkshop
19Compatibility conflictReinstall Firmware/EEPromOn Site/ Workshop
19.255Compatibility conflictReinstall Firmware/EEPromOn Site/ Workshop
21No SCS temperature compensation valuesReinstall Firmware/EEPromOn Site/ Workshop
22No temperature compensation valuesReinstall Firmware/EEPromOn Site/ Workshop
23No SCS temperature non-linearity compensation valuesReinstall Firmware/EEPromOn Site/ Workshop
30No internal reference weight Acknowledge with TARE - Adjust internal reference weightCalibrate - If unsuccessful possible problems with Weigh Cell/ Internal Cal Weight SystemOn Site/ Workshop
31No external reference weight Acknowledge with TARE - Adjust external reference weightService Mode Linearisation - If unsuccessful possible problems with Weigh CellOn Site/ Workshop
60Value being below the A/D converter range - Under LoadProblem with Weigh Cell (Not connected to Main Board, Damaged Flexures, Incorrect Assembly or Obstruction in Cell). Problem with Main Board (Bad connection, incorrectly attached A/D Converter)On Site/ Workshop (possible Remote support)
61Value exceeding the A/D converter range - Over LoadProblem with Weigh Cell (Not connected to Main Board, Damaged Flexures, Incorrect Assembly or Obstruction in Cell). Problem with Main Board (Bad connection, Incorrectly attached A/D converter)On Site/ Workshop (possible Remote support)

If you have any further questions regarding Precisa Error Codes, then contact a member of our team at info@precisa.co.uk.